Friday evening I sent an e-mail to customer service at SWTC aabout my Tofutsies yarn problems, with a copy to the company president. The next day I got a reply from Jonelle (pres) saying, "I am very sorry you have problems with the Tofutsies. I will have a new ball of yarn sent out to you on Monday."
I appreciate the quick response and will appreciate the new ball of yarn when it arrives.
If they know which yarn to send me, it means that they did check out this blog (I included the blog info in the e-mail).
It should be interesting to see what they send.